General shop condition

General shop conditions (brief selection) and help for customers abroad

Prices are displayed in Euro currency and Slovak crown (Sk), include VAT. Rate 1 € = 30,1260 SKK.

Forms of payment

Cardpay (Credit Card payment) - online realized by VISA, MASTERCARD, DINERS CLUB card at the moment of finishing Customer´s order.

Delivery is realized by the Slovak post office and the Post office of the destination country (Customer´s adress).

Order fulfillment

The internet shop displays shipping status of an item: in stock, available within in 7 days, available within 21 days and the status „sold“ (not available). The orders are filled during workdays from 8 a.m. to 6 p.m. The orders including items available in 7 or 21 days are realized when they are being filled (7-21 days).

A customer receives a confirmation of creating his order to his e-mail adress with an expected date of delivery. The internet shop sends an e-mail on the day the order has been filled with specified date of delivery. The consignment consists of a copy of the order, a cash register bill or an invoice and a letter of guarantee (if it belongs to the ordered item).,

Delivery limit and pricelist of postage

Delivery limit is the sum of availability in the store and the delivery limits of the Post office.

(Za doručenie je považované aj oznámenie o uložení na doručovacej pošte v mieste bydliska/sídle kupujúceho. Úložná lehota Slovenskej pošty je 18 dní od dátumu oznámenia o uložení.)

	Dodacia lehota a cena poštovej/kuriérnej služby	cena: elektronická platba	dobierka
Osobný odber kupujúcim v predajni (Kežmarok a okolie, Poprad a okolie)	+ 1 pracovný deň	0	0

Odoslanie Slovenskou poštou (doporučený list, alebo obchodný balík)	+ 4 pracovné dni suma do 66 €	1,40 €	2,50 €
	suma nad 66 €	0	0

Odoslanie kuriérom*	+ 2 pracovné dni suma do 66 €	4,40 €	5,50 €
	suma nad 66 €	3 €	3 €

Odoslanie do zahraničia - Česká republika, Poľsko	+ 7 pracovných dní	CARDPAY 9,96 €	-

Odoslanie do zahraničia - Česká republika - úhrada na český účet	+ 7 pracovných dní	podľa hmotnosti od 3,50 €	-

Odoslanie do zahraničia EURÓPA cena do 10 € + každých 10 € ceny	+ 14 pracovných dní (do hodnoty 460 €)**	CARDPAY 10 € + 0,75 €	- -

Odoslanie do zahraničia - ostatné krajiny cena do 15 € + každých 15 € ceny	+ 14 pracovných dní (do hodnoty 465 €)**	CARDPAY 17,5 € + 1,50 €	- -

The postal fee is added to the sum of prices of the ordered items. Prices Foreign Countries EUROPE include the states of EU, Norway, Switzerland, Russia, Ucraine, Moldova, Bielorussia. *If the sum of the order is more than 460 € (465 €), postage consists of the sum of postage corresponding to an of order 460 € (465 €) and postage corresponding to the diffierence of the real sum of the order and 460 € (465 €). The Prices of the postage to Foreign Countries are for letters with maximal weight of 2 kg (an average weight of a standard book 15x23 cm is 0.5kg). The internet shop can require additional postage by the pricelist of Slovak post office in the case of an order including a book of larger size or a bigger amount of standard books.

Cancellation, reclamation, returning of goods

The customer can cancel the order up to a maximum of 2 hours after it is created. The customer can return the goods up to a maximum of 7 days after receiving it. The customer has to send back returned items, the customer pays the postage. The internet shop returns the sum of order without postage . The internet shop abides by the Slovak business law in the cases of cancellation, reclamation, return of goods.

The customer pays the postage in case of returning the goods. The internet shop returns the price of the order excluding the postage. The internet shop acts according to the Slovak business law in cases of cancellation, claim and returning the goods.

Personal data and Registration

The internet shop requires name, surname, name of the firm, street, number, PSČ (ZIP code), town, State, e-mail and phone number (not obligatory) (and VAT number, if it is required). The internet shop doesn´t require any information of a private nature - date of birth, nationality, gender, income... All the information is used for arranging an actual order only. The customer registration is not obligatory and it offers the following advantages: Easy creating new orders, access to the history and status of orders, bonus 10 € after paid sum of 166 € for previous orders, information about news and promotions.

Help - search

The page is optimalised for browsers Internet Explorer 7.0, Mozilla 3.0, Opera 9.0, Safari 3.2 and higher versions

Write the first 3 letters (or more) of the author´s surname, or the publisher´s name, or the title, or the serial. If the book is in the offer, you will find it in a roll-up menu. Click on the book (title). Lower versions of browsers find all items containing the word or the string you wrote. The selection you can reduce by the following methods:

Examples of searching.
STEPHEN – all the books, containing the word Stephen - in the title, name of a publisher, name or surname of an author, or in an anotation
STEPHEN* - all the books, containing the word Stephen, StephenSON, StephenIE... - in the title, name of a publisher, name or surname of author, or in an anotation
STEPHEN KING - all the books, containing words Stephen and/or King - in the title, name of a publisher, name or surname of an author, or in an anotation
STEPHEN* KING* - all the books, containing words Stephen, StephenSON,StephenIE... and/or King, KingSTON, KingoVEJ... - in the title, name of a publisher, name or surname of an author, or in an anotation
+STEPHEN +KING - all the books, containing words Stephen and King - in the title, name of a publisher, name or surname of an author, or in an anotation
+STEPHEN -KING - all the books, containing word Stephen and not containing word King - in the title, name of a publisher, name or surname of an author, or in an anotation
"HARRY POTTER" - all the books, containing the string HARRY POTTER - in the title, name of publisher, name or surname of author, or in anotation
and other variations. ("HARRY POTTER" +DEADLY, +STEPHEN* +KING*,...)

If you use a computer in an internet cafe or any publicly available place and you are logged on as registered customer, don´t forget to log out after finishing browsing in our internet shop. Your registration data is safely hidden after log out.